Legal
Privacy Policy
This Privacy Policy explains how The Digital Dubai ("we", "us", "our") collects, uses, shares and protects personal data when you visit www.thedigitaldubai.com, contact us or use our digital marketing, advertising and web design services. We process personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other laws that apply to us.
Information we collect
We only collect what we need to answer your enquiry and deliver our services:
- Details you give us: your name, phone or WhatsApp number, email address, company name, the service you are interested in and any message you send through our forms, email, phone or WhatsApp.
- Project information: access to accounts, brand assets, website content and campaign data that you share with us so we can do the work.
- Technical data: IP address, browser and device type, pages visited, referring website and similar usage data collected through cookies and analytics tools.
How we use your information
- To reply to your enquiry and send you proposals or quotes you asked for.
- To deliver, manage and report on the services you buy from us.
- To send invoices, service updates and important notices.
- To improve our website, measure our own advertising and prevent spam and fraud.
- To send marketing messages, only where you have agreed or where the law allows. You can opt out at any time.
Legal basis
We process personal data because you have given consent (for example by submitting a form), because it is needed to perform a contract with you, to comply with a legal obligation, or for our legitimate business interests where these do not override your rights.
Sharing your information
We do not sell your personal data. We share it only with:
- Trusted service providers who help us run our business, such as hosting, email, CRM and analytics providers, under confidentiality obligations.
- Advertising and platform partners such as Google, Meta, Microsoft and LinkedIn, only as needed to run campaigns you have asked us to manage.
- Authorities, when the law requires it or to protect our legal rights.
International transfers
Some of our providers store data outside the UAE. When this happens, we take reasonable steps to make sure your data receives an adequate level of protection, as required by the PDPL.
How long we keep data
We keep enquiry data for up to 24 months after our last contact, and client records for as long as needed to provide the services and meet legal, tax and accounting requirements. After that, we delete or anonymise it.
Keeping your data secure
We use reasonable technical and organisational measures to protect personal data, including encrypted connections (HTTPS), access controls and limited staff access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your rights
Subject to the law, you can ask us to:
- Give you a copy of the personal data we hold about you.
- Correct data that is inaccurate or incomplete.
- Delete your data or limit how we use it.
- Stop sending you marketing messages.
- Withdraw your consent at any time, without affecting earlier processing.
To make a request, email support@thedigitaldubai.com. We may need to confirm your identity before we respond.
Cookies
We use cookies and similar technologies to run the website and understand how it is used. Read our Cookie Policy for details and how to control them.
Third-party links
Our website may link to other websites, such as social networks or client sites. We are not responsible for their privacy practices, so please read their policies.
Children
Our services are meant for businesses. We do not knowingly collect personal data from children under 18.
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed.
Contact us
The Digital Dubai
Address: Burjuman, Bur Dubai, Dubai; Near Universal Hospital, Abu Dhabi - United Arab Emirates
Email: support@thedigitaldubai.com
Phone: +971526120192